Customer Service Contact Information-

Phone Number: 615-713-2023
Address:
4922 Port Royal Road Suite C8
Spring Hill, TN 37174

Alternate Contact Information-

Fax: 888-506-3336
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Return Policy-

Items purchased from Italian Gun Grease are easily returned within 30 days of receipt of shipment. To initiate a return of an item please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  The Returns department will send you more information regarding shipping the returned item back to IGG.  Return shipping is the responsibility of the buyer. 

Refund Policy-
Most refunds are issued based on the payment method used at the time of purchase. Once we receive the product in the mail we will credit your form of payment. 

Cancelation Policy-

If an unavailable item is keeping other items on an order from shipping or you simply decide you don't need an item anymore, you can delete items from your open orders in the Orders section in Your Account. Deleting all items in an order will cancel the entire order.
If your order has shipped it cannot be modified. To return the unwanted items, you may refuse the package or return it by contacting the Returns department at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
To cancel an item or an entire order:
 

1. Click the Your Orders button in your account.
2. Click the Cancel Itemsbutton. Note: Orders that have shipped cannot be modified and the Cancel Itemsbutton will not appear.
3. Click the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, check all the items.
4. Click the Cancel checked itemsbutton when finished.

Delivery/Shipping Policy-

Any shipping restrictions the merchant has in place (such as limited countries that merchant will ship to for any reason) or other special conditions in place, all must be clearly stated on your website before the purchase decision is made to prevent  misunderstanding and disputes.

Standard Shipping Rates for U.S. Deliveries
Delivery within 3 to 5 business days . (The transit time begins the first full shipping day after the package leaves our facility.)

Two-Day Shipping Rates for U.S. Deliveries
Delivery within 2 business days. (The transit time begins the first full shipping day after the package leaves our facility.)

No P.O. boxes or APO, FPO, or DPO

Saturday delivery available for certain locations.

When to expect your order-
Our estimated delivery date for your order is based how quickly we can obtain and ship your items, your shipping address, and the shipping speed and options you choose.

Shipping Methods and Carriers-

We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. Most items may be shipped to P.O. boxes. It is not possible to specify a preferred carrier when placing your order. When you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.

Shipping to APO, FPO, or DPO Addresses
Some items cannot be shipped to these destinations or shipping method choices may be limited.

Shipping to a P.O. box
Some items too big to ship to a P.O. box must be shipped to a street address.

Signature Requirements

Signature upon delivery required for shipments over $500.

Privacy Statement-

What Personal Information About Customers Does Italian Gun Grease Gather?
The information we learn from customers helps us personalize and continually improve your IGG experience. Here are the types of information we gather.
 

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and communicating with you.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses ItalianGunGrease.net.

E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from IGG if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences in your account.

Information from Other Sources: We might receive information about you from other sources and add it to our account information.

What About Cookies?
Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and store items in your Shopping Cart between visits.

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of IGG’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart and proceed to Checkout.

Does IGG Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others.  We do not pass your personnel information on to ANY other companies.